Plans and billing
Open the organization name in the sidebar, then select Organization Settings > Billing to see Current Plan and the billing controls. The table below lists what each plan allows.
Viewing billing and invoices requires billing:read; checkout, subscription management and seat changes require billing:manage.
Plan limits
| Limit or feature | Free | Team | Business | Enterprise |
|---|---|---|---|---|
| Documents | 10 | Unlimited | Unlimited | Unlimited |
| Spaces | 1 | 5 | Unlimited | Unlimited |
| Organization members | 3 | Purchased seats | Purchased seats | Unlimited |
| Minimum seats for self-serve checkout | Not applicable | 1 | 5 | Not self-serve |
| AI credits per seat per billing cycle | 0 | 200 | 400 | 800 |
| Practice interviews per month | 5 | 5 | 5 | Unlimited |
| Outside-candidate interviews | Paid Interviews add-on | Paid Interviews add-on | Paid Interviews add-on | Unlimited, included |
| Cloud import | No | No | Yes | Yes |
| Create custom roles | No | No | Yes | Yes |
| Create custom object kinds | No | No | Yes | Yes |
| Read the security audit log | No | No | Yes | Yes |
| Audit log retention | Not available to read | Not available to read | 90 days | 365 days |
| Configure SSO | No | No | No | Yes |
Sample documents and spaces don't count toward the document and space limits. On Team and Business, buy enough seats for your members before inviting more people.
AI credits are pooled across the organization's seats. On Team, new Ask AI and diagram generation requests are refused when the allowance is exhausted. On Business and Enterprise, those requests can continue with paid overage, subject to any overage cap.
Practice interviews are available on every plan and use an organization member as the candidate. The member must sign in with the selected account. Free, Team and Business each allow five practice interviews created per UTC calendar month; Enterprise has no practice limit. Practice usage is separate from outside-candidate usage, and both counts exclude deleted interviews. Enable Interviews in organization settings before creating or opening sessions; this requires interviews:manage.
Start a subscription
- Open the organization name in the sidebar, then select Organization Settings > Billing. Choose Monthly or Annual on the Free plan.
- Set Seats to cover everyone already in the organization. Business requires at least five seats; checkout raises a smaller selection to that minimum.
- Select Upgrade to Team or Upgrade to Business and complete checkout.
Removing someone from a team doesn't remove their organization membership or free a member seat.
Manage an existing subscription
On a paid plan, select Manage Subscription to open the billing portal. Make subscription changes there rather than starting another checkout.
Buy or manage the Interviews add-on
Creating interviews with candidates outside your organization requires Enterprise or the paid Interviews add-on. Free organizations can buy the add-on without upgrading their base plan. Buying or managing it requires billing:manage.
- Open the organization name in the sidebar, then select Organization Settings > Billing.
- Find Interviews add-on and choose Monthly or Annual.
- Choose Starter for 8 interviews a month or Pro for 30, then select Subscribe and complete checkout.
Monthly subscriptions can continue beyond the included allowance with paid extra interviews. Annual subscriptions stop new outside-candidate interviews at the included monthly number. Usage counts interviews when they're created, separately from practice sessions. For annual subscriptions, each monthly allowance follows the subscription's billing date rather than the UTC calendar month.
The add-on is a separate subscription from your organization plan. Its card shows usage and the next renewal date. Select Change plan to change its tier or billing interval, or Manage billing to open the billing portal.
Cancel schedules the add-on to end at the current period's end; Resume removes that scheduled cancellation. Cancelling the add-on doesn't cancel your organization plan. Losing outside-candidate entitlement prevents creating new outside-candidate interviews; existing sessions can still be run, scored and exported while Interviews is enabled.
Download invoices
When invoices are available, Invoice History lists their dates, statuses and amounts. Select Download beside an invoice to open its PDF. Invoices without a PDF have no Download link.
See roles and permissions for billing access, the audit log for retained events and single sign-on for SSO configuration and recovery.